Born of Water is committed to customer satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for trying on a garment.
We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price, if, after holding it in your hands or trying it on, you are not completely satisfied.
30 DAY MONEY BACK GUARANTEE
If you receive merchandise that you are unhappy with for any reason, simply return it to Born of Water within 30 days of delivery - in the original, unused condition that you received it - and you will receive a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) After 30 days and up to 60 days we will issue a store credit that is good for one year.
If you would like to make a return or exchange, please contact customer service at 1-800-661-9352 or Email Us for a return authorization number.
You may also login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).