EASY RETURNS & EXCHANGES

Born of Water is committed to customer satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for trying on a garment.

We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price, if, after holding it in your hands or trying it on, you are not completely satisfied.

RETURNING A GIFT
Gift recipients who return an item within 30 days of the original ship date will receive an e-gift certificate. Be sure to include the recipient’s email address on the return form and original order number. If you do not have this information, please call Customer Service at 800-661-9352 or Email Customer Support

30 DAY MONEY BACK GUARANTEE
If you receive merchandise that you are unhappy with for any reason, simply return it to Born of Water within 30 days of delivery - in the original, unused condition that you received it - and you will receive a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) After 30 days and up to 60 days we will issue a store credit that is good for one year.

You should expect to receive your refund within a few days of us receiving your return. Please allow 10-12 business days to process your return. This time period includes the transit time for us to receive your return from the courier (3 to 5 business days) and the time it takes your bank to process our refund request (1 to 3 business days).

IMPORTANT NOTES

• Clothing must be returned in original condition for resale, unless it’s defective.
• Clothing must be returned clean, unused and unwashed – no pet hair, human hair, smoke odors, or makeup stains.
• Clothing must be returned with all labels and tags attached.
• Use your own secure packaging for return or exchange
• Customers are responsible for all shipping charges on returns and exchanges, unless the return is a result of our shipping error.
• Returns are refunded in the method of original payment.
• Your return will be processed and your credit card will be refunded approximately 5 business days after we receive your return.

HOW IT WORKS

1. Enter your Order Number and Zip Code.
2. Choose the Item(s) You Would Like to Return/Exchange.
3. Print the Shipping Label & Packing Slip.
4. Drop Your Package in the Mailbox or at any USPS location.